Media Trainer

Job Description
Provide a media training course to prepare McGrath Foundation Breast Care Nurses for reactive and proactive media interviews about the organisation, their role and key topics surrounding breast cancer.
Include a combination of theory and practical application of media training to help the spokesperson maximise every media opportunity.

My Role
Deliver the media training course to eight breast care nurses from across Queensland (metropolitan and regional areas). Covering print, radio and broadcast mediums.
"Vox pop" each nurse as they arrived for training, putting them on the spot with a camera in their face and a "pesky" reporter peppering them with questions about sensitive information. Reviewing this "baptism of fire" at the end of the training session and seeing a marked improvement in each nurse's responses to those initial questions.

Media Trainer

Job Description
Provide media training to the Executive Team and PR departments of the Cairns Returned Services League Sub Branch.

My Role
Teach the four attendees how to generate positive media interest in their organisation, with highly-effective press releases and proven distribution methodologies.

Demonstrate ways to become expert at articulating key messages, staying on-message and confidently managing a wide range of media relations.

Teach participants how to say and do the right things, even under pressure, by using a real life training scenario in front of camera. 

Explain precisely how to handle the media in the event of a crisis and mitigate the risk of reputation damage.

Discuss the impact of social media on the landscape.

Operations Manager, Nature Guide, Photographer & Videographer - Scenic Rim Trail by Spicers

Job description

The Scenic Rim Trail by Spicers is a luxury 3 day, 3 night, 36km hike traversing three mountains. Guests of all ages and abilities are accommodated and spend the nights at a fixed safari style luxury camp.

As Operations Manager I am responsible for the overall operation of the Scenic Rim Trail product, all equipment and associated sites in order to deliver a sustainable and profitable business through maximising revenue, effective cost management, team development and delivery of a consistent, quality guest experience.

Overall duties include managing bookings and inquiries by email and phone,  welcoming and hosting guests, staff recruitment, training and support, managing the budget, stocktake and purchasing goods/supplies, nature guiding and interpreting the flora, fauna, geology and history of the local area. Managing the guest experience, front-of-house management, monitoring standards throughout the lodge, marketing, overseeing all operations, managing human resources, coordinating repairs & maintenance schedules, managing profitability, undertaking community engagement, liaising with emergency services and conservation bodies, capturing souvenir photos and videos of the guest experience.

My Roles
Front-of-House 
●Ensure that the entire operation is run at the highest possible standard. 
●Work with all departments: food & beverage, housekeeping, grounds & maintenance, office/reception to ensure that service provided to guests achieves the levels of excellency that are required.
●Lead guided walks when required, perform self study to increase knowledge of local flora, fauna, history, geology and ecology.
●On-call for all emergencies.
●Make pre-arrival calls to finalise itinerary with guests and answer all questions, capturing all client details for arrival/departure/dietary requirements/special requests.
●Perform housekeeping, dining room & bar, grounds & maintenance roles where required.
●Work with the head chef to provide diverse, innovative and delicious menus on a daily basis, catering for all dietary requirements as needed. 
●Work with head chef to manage levels of hygiene in the kitchen and stores, oversee duty roster for chefs throughout the day, supervise presentation and punctuality of all meals (including back-of-house) and co-ordinate stock and orders of regular supplies of beverages, fresh and dry goods. 
●Manage the dining staff and kitchen staff to co-ordinate timing on meals, and impeccable service at all times. 
●Supervise the duty roster for waiters and bar staff throughout the day, to make sure that someone is always on hand to assist and serve the guests. 
●Manage the hygiene levels in the dining room and bar. 
●Supervise the dining room staff to make sure that the bar is always well-stocked, and the public areas (including bathrooms) are always clean, well-maintained and well-stocked with amenities. 
●Manage the controls on movements of stock for front-of-house use and consolidate data to capture cost of food, beverage, and household goods’ consumption per bed night. 
●Work with housekeeping to ensure that guest rooms are kept at a high standard. 
●Check all rooms before guests arrive, leaving welcome notes to please the new arrivals. 
●Oversee the laundry. 
●Promote goodwill by being courteous, friendly and helpful to guests, staff from other Spicers properties and all fellow employees. 
●Ensure that all staff maintain a neat and clean appearance and correct uniform is worn at all times. 
●Meet and greet all guests, giving them appropriate welcome, orientation and safety guidelines. 
●Manage the hosting of guest meals, creating a warm and friendly atmosphere for all visitors and inviting other managers, guides, directors to join you and the guests for daily meals as appropriate. 
●Manage the activities available for guests- inclusive of helping to plan and lead their itineraries, and ensuring that safety of guests and staff are considered at all times. 
●Show a very strong interest and passion for wildlife, conservation and the region in general- lead guests on activities and make sure to have an intimate knowledge of all activities on offer as well as the local geography, history and ecology. 
●Work with the necessary back-of-house departments to ensure that all guest rooms, public areas and vehicles are maintained at the highest possible standards. 
●Operate a weekly four wheel drive tour for guests, driving a Toyota Troop Carrier with 8 guests.
●Ensure that hygiene, food handling & kitchen/stores standards comply with both company and government requirements. 
●Strive to maintain and improve cost effective operations in the front-of-house. 
●Manage communications between the lodge and the reservations team, to make sure that all client details for arrival/departure/dietary requirements/special requests are noted and understood. 
●Deal with visiting Agents, Government officials and Dignitaries. 
●Evaluate and implement medical evacuations and treatment as required by staff or clients while in camp. 
●Administer first aid as required to guests and staff, ensure staff training for first aid, responsible service of alcohol, chainsaw operation and 4x4 driving is up to date. 
●Problem solving as required. 
●Handle client complaints and communicate all issues of such nature to head office. 
●Encourage guests that are interested in the community and conservation programs to join our mailing list to learn more about ways to become involved.

Back-of-House
Human Resources 
●Handle staff grievances. 
●Ensure all staff comply with company’s code of conduct, and follow the company policies and procedures. 
●Ensure all staff are managed in compliance with the company’s HR policy.
●Ensure staff empowerment through comprehensive and continued development, training & rewards program. 
●Responsible for all staff training, health and welfare. 
●Manage staff accommodation, entry/exit condition, maintenance and repairs.
●Administer first aid as required to staff. 
●Responsible for all first aid kits and stock levels/compliance of kits.
●Carry out regular performance appraisals, identifying areas for development and training needs and ensuring that this training is effected. 
●Maintain a high standard of morale and motivation through good communication skills, enthusiasm and respect. 
●Keep abreast of changes in company policy.  
●Draw up meaningful succession and career plans for staff. 
●Make recommendations for salary increases for junior staff, basing these recommendations on objective performance reviews. 
●Maintain employee awards and long-service awards. 
●Organize events for staff, as well as birthdays, Spice Days and end of season. 
●Ensure all new staff are given correct paperwork, adequate housing, bedding, crockery, cutlery and uniform. 
●Organize duty and leave rosters ensuring that there are sufficient staff to cover all duties, particularly during peak business periods.
●Coordinate weekly staff meeting. 
●Attend meetings with heads of department. 

Administration 
●Generate weekly roster for all staff and input information to Payroll.
●Sign off on all purchases for the lodge.
●Generate weekly financial flash report, investigate any discrepancies, manage budget and wages, manage all costs.
●Book all training courses for staff.
●Book external maintenance teams when required to fix plant equipment, e.g. hot tub, lawn mowers, solar system.
●Ensure a continuous audit and accumulation of data, produce monthly reports for head office. 
●Work closely with accounts to control costs, adhere to budgets and set goals for the oncoming year. 
●Regular communication with head office. 
●Regular communication with reservations, accounts, marketing and design. 
●Update reservations calendar, and inform staff of changes. 
●Management of weekly repairs & maintenance, food & beverage orders and supplies to the lodge. 
●Records of petty cash, income from guests and other lodge purchases. 
●Supervise and sign off on monthly stock takes of all departments, investigate any discrepancies. 
●Ensure the company complies will all relevant legislation. 
●Marketing through regular social media contributions e.g. photos for Facebook & Instagram, blog, newsletters, image and wildlife sighting database. 
●Record all incidents with staff and guests in log book for insurance purposes eg incidents causing injury, administering medication, illness suffered whilst in camp, vehicle breakdowns, water or other supply shortage, bush fires, theft etc. 
●Inventory of all plant equipment and vehicles.

Repairs and Maintenance 
●Responsible for ensuring that fleet of vehicles is kept in the best possible condition. 
●Ensure that accurate records are kept by staff by way of job cards for work done on each vehicle, service dates for vehicles and spare parts ordered for each vehicle, fuel usage of each vehicle, fuel orders, stock takes of workshop etc. 
●Ensure that the lodge as a whole compound is operating effectively and is regular maintained eg water tanks cleaned & filled, solar panels and batteries serviced, roofs repaired, drains and septic tanks in good working order etc. 
●Book and supervise on-going upkeep of grounds and building eg masonry, carpentry, painting, electrical work. 
●Regular meetings with staff to discuss jobs, on-going tasks and to assist with any problem-solving. 
●Use of roster to list daily jobs, which can be added to by managers as needed and addresses tasks systematically and appropriately.